Security at Victoria Palace Theatre
For your comfort and security, you will be subject to additional checks on your visit - we appreciate your patience and understanding while these are taking place. Please arrive at the theatre one hour before the performance to allow time for these security checks to take place, latecomers will not be admitted until a suitable break in the performance.
Additional security using canines
Delfont Mackintosh Theatres uncompromisingly prioritises the safety of its staff and visitors to all of its venues.
With the recent surge in terrorism, we are aware that the threats facing venues such as ours are evolving and often unpredictable.
We have therefore engaged the expertise of Global Support Services (GSS), a specialist canine services provider, to deploy explosive detection dog teams at our theatre. Their teams will be responsible for searching our venue and our audiences as they enter the venue prior to each show, daily.
Their teams have vast experience working with venues similar to ours and will seek at all times to be both reassuring and unintrusive. They have provided us with some guidance on our behaviours around their dogs whilst they are working.
Facilities at Victoria Palace Theatre
There is a licensed bar, toilets and HAMILTON merchandise kiosks on every level of the theatre. These are open from 1.30pm for matinee and 6.30pm for evening performances and are for ticket holders only.
Please note: Hot food is not permitted in the venue and any food consumed in the auditorium must have been purchased at the theatre.
Our theatres sell products which may contain allergens. Allergen information is available upon request from all bars or other staff selling refreshments around the venue.
The auditorium opens at 2.00pm for matinee performances and 7.00pm for evening performances.
There is a cloakroom at the theatre located down the stairs to the right of the main entrance in the theatre foyer. Please note that items left in a cloakroom will be subject to security checks.
We are only able to store a limited amount of coats and small bags so we request that you arrange to leave folding bicycles, suitcases and large bags elsewhere before your visit. There is also luggage storage available at Victoria Train Station.
Stasher - Luggage Storage
Storage in our cloak rooms is on a first come first served basis and they can fill up over busy periods.
We work with Stasher who offer bag storage in many hotels and shops across London (all within close walking distance to the theatres).
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Hospitality at Victoria Palace Theatre
Hospitality tickets for HAMILTON are available exclusively through Delfont Mackintosh Theatres.
To find out more about the HAMILTON Champagne Reception and VIP package, please use the button below:
For further information on booking hospitality packages at the Victoria Palace Theatre please contact our Hospitality Department:
Shows & Events at Victoria Palace Theatre
Champagne packages are only available to book until 4.00pm on the day of the performance and until 4.00pm on Fridays for weekend performances.
VIP Reception packages require a minimum of one week's notice. For all VIP Reception packages, supplement fees apply for parties of less than four guests.
Group discounts apply, please ask us for more details.
Hospitality gift vouchers are now available. The perfect option that allows the recipient to choose the show and date that suits them. Ask us for more information.
Hospitality Terms and Conditions
Hospitality prices vary from show to show and are strictly subject to availability. Prices include Restoration Levy where applicable and supplements may apply. Rates and prices may be changed or withdrawn at any time.
Excludes non Delfont Mackintosh Theatres' venues and one off performances
Allergies and Dietary Requirements
We will endeavour to provide alternative menus for any dietary requirements notified within three days of any event. Any additional costs involved for outsourcing catering to specialist companies (such as Kosher) will be chargeable. If we are notified of any allergies we will ensure that these ingredients are not used in the food provided, however we cannot guarantee any dishes are free from trace elements due to the nature of the kitchens.
Please be aware that our products may contain nuts or nut traces.
Due to the bespoke nature of our packages, a menu detailing any allergens used in our food will be available at your event; please ask your designated host if you would like to see it.
Our caterers follow strict health and safety guidelines. Chilled food can only be left out of refrigeration for a maximum of four hours. After this time the food will be deemed unsafe and consequently disposed of. Delfont Mackintosh Theatres cannot therefore allow food to be removed from the venue for the client to dispose of.
Our licence dictates that all beverages must be consumed on site during the performance times.
ID may be requested for anyone that appears to be under the age of 25.
Hospitality bookings (both with and without tickets) cannot be refunded but they may be exchanged prior to the performance provided a minimum of ten days notice is given, subject to availability and a handling fee.
For all other terms and conditions please click here.